Returns, Cancellations and Refunds

1. Return requests

If you are not satisfied with your purchase or believe there is an issue with your order, please contact CaseWineLife at info@casewinelife.com.

Please include your order number and a description of your request so we can review it promptly.

All returns require prior authorization from CaseWineLife. Please do not return wine without first receiving return instructions.

Any product approved for return must generally be:

• Unopened and unconsumed

• In the same condition in which it was received

• In its original packaging

• Properly stored after delivery

• In resalable condition

Please retain your receipt or other proof of purchase.

Because wine is regulated and sensitive to temperature and storage conditions, each return request is reviewed individually. Unauthorized returns may be refused.

2. Exchanges and store credit

When contacted promptly, CaseWineLife may offer an exchange or store credit instead of a refund to the original payment method.

Available resolutions may include:

• Exchange for another available product

• Store credit

• Order modification

• Replacement

• Partial refund

• Refund to the original payment method

The resolution offered will depend on the timing of the request, order status, product condition, product availability, and circumstances involved.

A change of mind, price difference found elsewhere, or an ordering error does not automatically qualify an order for a cash refund.

3. Order cancellations

Please email info@casewinelife.com immediately if you need to change or cancel an order.

We will make every reasonable effort to accommodate requests received before the order has been processed, packed, or released for shipment. An order is not considered cancelled until CaseWineLife confirms the cancellation in writing.

Approved cancellations may be subject to a restocking and processing fee of up to 10% of the order value.

CaseWineLife may reduce or waive this fee based on how quickly the request was received, whether fulfillment had begun, and the circumstances involved.

Once an order has shipped, it cannot be cancelled.

4. Delivered orders

Delivery and an adult signature confirm that the shipment was received, but customers should still contact CaseWineLife promptly if the order contains:

• An incorrect item

• Missing merchandise

• Physical shipping damage

• Broken bottles

• Another verified fulfillment issue

Delivered and signed-for orders are not eligible for a refund solely because the customer changes their mind, finds a lower price elsewhere, no longer needs the wine, or ordered the wrong quantity, product, or vintage.

Any exception will be reviewed individually.

5. Damaged, missing, or incorrect merchandise

Please report damaged, missing, or incorrect merchandise promptly and include:

• Your order number

• Photographs of the exterior shipping carton

• Photographs of the interior packaging

• Photographs of damaged or incorrect items

• A photograph of the shipping label

Please retain all bottles, cartons, inserts, and packaging until the matter is resolved.

Orders with Route Package Protection may be subject to Route’s separate eligibility requirements and claims procedures.

6. Fees and refund method

Approved returns or cancellations may be subject to applicable:

• Restocking and processing fees of up to 10%

• Original and return-shipping charges

• Adult-signature fees

• Package-protection fees

• Address-correction or carrier-return fees

Original payment-processing fees are not returned to CaseWineLife when a Shopify Payments refund is issued, which is one reason the policy allows processing or restocking fees when appropriate. (Shopify Help Center)

Approved resolutions may be issued as store credit, exchange, replacement, partial refund, or refund to the original payment method.

All requests are reviewed individually in accordance with this policy and applicable law.