Shipping Policy

Your wine is valuable, and we take exceptional care in packaging each order so it arrives safely and in excellent condition.

Carriers and delivery times

Orders are shipped through FedEx, UPS, or another approved carrier.

Most orders are processed within one to two business days. Ground shipping generally takes an additional one to five business days, depending on the destination, carrier service, weather, holidays, and other conditions outside our control.

Shipping and delivery estimates are provided as guidance and are not guaranteed.

Business days are Monday through Friday, excluding holidays.

During periods of extreme heat or cold, CaseWineLife may delay shipment or limit Friday shipping to protect the quality of your wine.

Order processing

We make every effort to process orders promptly. Orders placed before 2:00 PM Eastern Time may be eligible for same-day processing, but same-day shipment is not guaranteed.

Order processing may be delayed because of:

• Product availability
• Address or payment verification
• Weather conditions
• Holiday volume
• Adult-signature requirements
• Carrier disruptions
• Temperature-related shipping holds

Customers will receive tracking information once the order has been released to the carrier.

Extreme temperatures

Wine is sensitive to extreme heat and cold.

When severe temperatures are expected at the shipping origin, destination, or along the delivery route, CaseWineLife may hold the shipment until conditions become safer.

Customers may also contact us before shipment to request a weather hold.

Once a shipment has been released to the carrier, CaseWineLife is not responsible for damage caused solely by heat, freezing, or other temperature variation during transit or after delivery, except where otherwise required by law.

Route Package Protection should not be understood to cover temperature-related damage unless Route expressly confirms that such damage is covered under its applicable terms.

Free shipping on qualifying orders

Free standard shipping applies to the first qualifying case or package on orders with a merchandise subtotal of $299 or more, after discounts and before taxes and fees.

Additional cases, oversized shipments, expedited shipping, special packaging, adult-signature fees, and certain destinations may incur additional charges.

Orders under $299

Orders with a merchandise subtotal below $299 are charged the shipping rate displayed at checkout.

Shipping rates may vary based on:

• Package weight and dimensions
• Destination
• Number of packages
• Carrier service
• Seasonal or weather-related shipping requirements

Adult signature requirement

All wine shipments require delivery to a person who is at least 21 years old and able to provide valid identification when requested by the carrier.

An adult-signature fee of $5.99 applies to wine shipments unless otherwise stated at checkout.

The customer is responsible for providing a delivery address where an eligible adult will be available to receive the shipment.

Additional delivery, address-correction, return, or reshipment charges may apply when:

• No eligible adult is available to sign
• The recipient refuses delivery
• The address is incorrect or incomplete
• The customer fails to retrieve a package held by the carrier
• Multiple delivery attempts are unsuccessful

We recommend using a business address, FedEx Hold at Location, or another approved pickup location when appropriate.

Senior living and retirement communities

When shipping to a senior living, retirement, assisted-living, hotel, office, or other managed facility, please provide:

• The complete facility name
• The recipient’s full name
• Room, unit, department, or suite number
• A working phone number

CaseWineLife is not responsible for delays caused by incomplete facility information or internal handling after the carrier delivers the package to the facility.

Wine vintages and substitutions

Wine vintages may change based on distributor and winery availability.

For wines priced under $25, CaseWineLife may substitute another available vintage of the same wine when the displayed vintage is no longer available.

If a particular vintage is essential, please contact us before ordering to confirm availability.

We will not substitute a materially different wine without contacting the customer.

Route Package Protection

CaseWineLife offers optional Route Package Protection on eligible orders at checkout.

Route Package Protection may provide protection for qualifying shipments that are lost, stolen, or physically damaged during delivery, subject to Route’s terms, exclusions, eligibility requirements, and claim procedures.

Route Package Protection is separate from the shipping service provided by FedEx, UPS, or another carrier. It does not guarantee a delivery date and does not replace the adult-signature requirement.

Customers who purchase Route Package Protection should submit eligible claims through Route using the claim instructions connected to their order.

Route determines whether a claim qualifies for coverage. CaseWineLife cannot guarantee claim approval.

Customers should retain:

• All bottles and affected merchandise
• The exterior shipping carton
• Interior packaging and inserts
• Shipping labels
• Photographs of the box, packaging, and damaged items

Do not discard damaged products or packaging until the claim has been completed.

When Route Package Protection is declined, shipping concerns will be reviewed individually under this policy, the carrier’s terms, the circumstances involved, and applicable law.

Damaged, missing, or incorrect items

Please contact CaseWineLife promptly if your order arrives damaged, is missing merchandise, or contains an incorrect item.

Include:

• Your order number
• A description of the issue
• Photographs of the shipping carton
• Photographs of the interior packaging
• Photographs of the damaged or incorrect items
• A photograph of the shipping label

We may require that all products and packaging be retained while the issue is reviewed.

Returns and exchanges

Because wine is regulated, perishable, and sensitive to storage conditions, all returns and exchanges require prior authorization from CaseWineLife.

Returns are not automatically accepted because a customer changes their mind, finds a lower price elsewhere, no longer needs the wine, or orders the wrong product, quantity, or vintage.

When contacted promptly, CaseWineLife may offer, depending on the circumstances:

• An exchange for another available item
• Store credit
• An order modification
• A replacement
• A partial refund
• A refund to the original payment method

Wine approved for return must generally be unopened, unconsumed, properly stored, in its original packaging, and in resalable condition.

Unauthorized returns may be refused.

Customers are responsible for approved return-shipping costs unless the return resulted from an error by CaseWineLife or another circumstance approved by management.

Order cancellations

Please contact CaseWineLife immediately if you need to change or cancel an order.

We will make every reasonable effort to accommodate a cancellation before the order has been packed, processed, or released for shipment. An order is not considered cancelled until CaseWineLife confirms the cancellation in writing.

Approved cancellations may be subject to a restocking and processing fee of up to 10% of the order value.

CaseWineLife may reduce or waive this fee based on:

• How quickly the customer contacted us
• Whether fulfillment had already begun
• Whether payment-processing, packaging, or labor costs had been incurred
• The circumstances surrounding the request

Once an order has shipped, it cannot be cancelled.

If the shipment is refused or returned by the carrier, original shipping costs, return shipping, adult-signature fees, package-protection charges, and an applicable restocking or processing fee may be deducted from any approved credit or refund.

Refunds

Approved requests may be resolved through store credit, exchange, replacement, partial refund, or refund to the original payment method.

Original shipping charges, expedited-shipping charges, adult-signature fees, and package-protection fees are generally nonrefundable once the service has been purchased or provided.

Refunds to the original payment method may take several business days to appear, depending on the customer’s financial institution.

All requests are reviewed individually based on the order status, product condition, timing, circumstances, and applicable law.